Care and Responder

10 openings in Jakarta, Indonesia
Job Description
- Handle Handle user inquiries and complaints through email, feedback form, social media 
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
- Ability to multitask, prioritize, and manage time effectively
- Work closely and collaboratively with product team on product improvement feedbacks
- Collaborate with the internal team to find solutions related to complaints.

- Min. Diploma/Bachelor’s degree in any field.
- Min. 1 year of Customer Service experience (Fresh Graduate welcome to apply).
- High level of communication and relationship building in a professional, positive, and kind manner
- Familiar with CRM systems and practices
- Willing to work on shifting
- Able to work well as part of a team
- Communicate effectively in written and verbal 
- Love sports like football, basketball is a plus
- Empathy
- Negotiation and conflict resolution

What are we about?

We are building services for everyone in Indonesia — defining the digital landscape of our 13k island archipelago.

We embrace change, but it doesn't mean we work crazy hours.

We maintain a sustainable pace (8 hour days, no overtime, no nights or weekends) because everyone needs a life.

Some of your future coworkers:

Junior Diogones
Alvien Khairullah
Rani Wulandari
Apply Now

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