RESPONSIBILITIES:

• Conduct research using a wide variety of qualitative & quantitative methods, including in-depth interviews, usability testing, focus groups, diary studies, and surveys.
• Conduct competitive/market analysis to identify audience segments and develop user journeys that reflect the needs and pain points of those segments.
• Deliver compelling insights, stories and artefacts to help drive evidence-based product and design decisions.
• Compiling thoughtful post-mortem analyses to determine areas for optimization and improvement.
• Contributes actionable suggestions based on user needs and usability best practices.

QUALIFICATIONS:

• 3+ years of experience conducting research on user experiences.
• Passion for problem solving through user-centric design.
• Excellent communications and interpersonal skills; a self-starter that can collaborate actively with others in a cross-functional team.
• Proven ability to synthesize data from multiple sources in order to best represent user needs.
• Passion for entertainment and avid watcher.